Warranty Conditions

At Ronada.eu, we believe it's important that you can trust the quality of our products. On this page, you can read more about our warranty conditions, what to do with a defective or damaged product, and how we assess your report.

Legal guarantee

Consumers are covered by the statutory warranty. This means that a product must meet what you can reasonably expect from it under normal use. If a product is defective or does not function as expected, we will work with you to find a suitable solution.

For business orders, other terms and conditions may apply. Because our products are often used professionally, we always assess warranty requests based on the product type, usage, application, and the circumstances under which the product was used.

Check your order upon receipt

We advise you to check your order immediately upon receipt. Check if the delivery is complete and if the products arrived undamaged.

Was a product delivered damaged, is something missing, or did you receive the wrong item? Please contact us as soon as possible. Include your order number and, if possible, add clear photos of the packaging, the product, and the damage. This will allow us to process your report more quickly.

Product warranty

Our warranty covers manufacturing defects, material flaws, and defects that arise from normal use. If a product falls within the warranty terms, we will assess whether repair, replacement, or another suitable solution is possible.

The warranty does not apply automatically when a product does not work properly due to misuse, incorrect application, normal wear and tear, damage caused by the user, or failure to follow the instructions for use.

Use of pest control products

Pest control products must be used carefully and according to the accompanying instructions. Therefore, always read the product information, safety instructions, and user manual before applying a product.

Damage or defects caused by misuse, incorrect dosage, unsuitable application, improper storage, or use contrary to regulations are not covered by the warranty.

Consumables and hygiene-sensitive products

For some products, the warranty may be limited. This includes, for example, consumables, attractants, glue boards, traps, sprays, agents, or products whose packaging or seal has been opened. This is particularly the case when the product cannot be re-evaluated or resold due to use, exposure, storage, or hygiene. Consider factors such as temperature, humidity, and indoor or outdoor use.

Are you unsure if your product is covered by the warranty? Please contact us so we can review it with you.

Submit warranty claim

Would you like to submit a warranty request? Please contact our customer service and always provide your order number. Clearly describe the problem and add photos or videos if possible. The more complete your report is, the faster we can assess it.

Upon receipt of your request, we will review the situation and inform you about the next steps. In some cases, we may ask you to return the product for inspection.

Review of your application

We carefully review every warranty claim. Among other things, we look at the product, the purchase date, the nature of the defect, the conditions of use, and the information provided.

If the product is found to be under warranty, we will offer a suitable solution. If the defect is not covered by the warranty, we will inform you and discuss any alternative options.

Business orders

Ronada.eu also supplies to companies and professional users. For business orders, different warranty conditions may apply, depending on the product, its application, and the agreements made. For professional use, it is important that products are used according to the instructions and within their intended operating conditions.

As a business customer, do you have a defective product or an issue with a product? Please contact us with your order number and a clear description of the situation.

Questions about warranty?

Do you have questions about our warranty terms or would you like to submit a warranty claim? Please contact our customer service. Always mention your order number so we can process your request quickly and correctly.